Warranty & Returns

Warranty & Return Policy

Shop with confidence. Every purchase from Zikky Gadgets is backed by clear warranty coverage and a straightforward return process.

Coverage

Warranty Coverage

Brand New Products

Manufacturer Warranty

Covered by the official manufacturer's warranty.

Warranty period depends on the manufacturer and product.

Please retain your purchase receipt for all warranty claims.

Used / Refurbished Devices

21 Days Warranty

Covered by a 21-Day Zikky Gadgets Limited Warranty.

Covers hardware faults not caused by customer misuse.

This warranty does NOT replace the manufacturer's warranty.

Warranty Exclusions

Applies to both brand new and used/refurbished products.

Physical damage

Cracked screens

Liquid damage

Damage caused by dropping the device

Power surge damage

Unauthorized repairs or modifications

Software issues caused by rooting, jailbreaking or flashing

Loss or theft

Normal cosmetic wear and tear

Returns

Return Policy

7-Day Window

Eligible for Return

Product arrived damaged

Wrong item delivered

Product has a verified manufacturing defect

Not Eligible for Return

Change of mind

Physical damage caused after delivery

Products damaged by misuse

Missing accessories or packaging where required

Returns submitted after 7 days

Process

How to Request Warranty or Return

Provide your receipt, order number and clear photos of the issue.

Our technicians inspect and verify the device or item.

Approved warranty repair, replacement or refund is issued.

Refunds

3–5 Business Days

Once your return is approved and inspected, your refund is processed within 3–5 business days via bank transfer.

Refund Approved

Inspection Completed

Refund Processed

Money Sent

Delivery fees are non-refundable unless the return is due to our error. In some cases an exchange or store credit may be offered instead.

Our Promise

Why Shop With Confidence?

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Genuine Products

Every product is sourced from authorised distributors.

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Secure Payments

All transactions are encrypted and processed safely.

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Fast Delivery

Same-day or next-day delivery within Uyo city.

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Trusted Support

Real humans available Mon–Sat to assist you.

Need Help With a Warranty Claim?

Our support team is ready to assist you quickly and fairly.

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